In accordance with the provisions of Article L.221-18 of the French Consumer Code, the customer has a period of 14 (fourteen) calendar days from receipt of the order to exercise their right of withdrawal, without having to give any reason and without incurring any costs other than those specified below.
The withdrawal may apply to all or part of the order.
To exercise the right of withdrawal, the customer must notify their decision to SAS PAPO – La Maison des Figurines by means of an unambiguous written statement before the expiry of the 14-day period:
PAPO
2-6 Rue du Velay
ZI La Petite Montagne Sud - CE 1829
91018 Evry Cedex - France
The customer may use the withdrawal form template below (optional but recommended):
Withdrawal Form Template
I, the undersigned ________________________ hereby notify you of my withdrawal from the contract for the purchase of the following product(s): ________________________
Order number: ________________________
Ordered on: ___ / ___ / _____
Received on: ___ / ___ / _____
Name: ________________________
Address: ________________________
Phone: ________________________
Email: ________________________
Date: ___ / ___ / _____
Signature (only if sent by postal mail)
From the notification of withdrawal, the customer has an additional 14 days to return the products to the following address:
PAPO – Returns Department
2-6 rue du Velay
ZI La Petite Montagne Sud – CE 1829
91018 Évry Cedex – France
The cost of return shipping is the responsibility of the customer, in accordance with Article L.221-23 of the French Consumer Code.
The customer is responsible for the return shipment and must keep proof of dispatch (trackable shipment recommended).
The products must be returned:
Any product that is incomplete, damaged, soiled, or in poor condition will not be refunded.
If a product is defective upon delivery or if there is an error in the order (wrong item or missing quantity), the customer has 72 hours after receipt to inform customer service:
📩 serviceclient@papo-france.com (include photos of the defect if possible)
In such cases:
PAPO will process the refund of the returned product(s) within a maximum of 14 days from receipt of the goods or from the receipt of proof of dispatch provided by the customer.
The refund will be made using the same payment method used for the original order, unless otherwise agreed.
The initial delivery fees will be refunded only in the case of a full return of the order and at the standard shipping rate.
No specific exclusions apply: all PAPO products are eligible for the right of withdrawal.
For any questions regarding returns or refunds, you may contact our customer service:
📩 serviceclient@papo-france.com